Returns & Exchanges
Returns & Exchanges Policy
Every Heights District piece is made to order — printed and finished by hand in Dallas once you place your order. There's no shelf of pre-made stock to swap from, so every return means a piece that was built specifically for you.
That's also why we build a Find My Size tool into every product page. Use it before you buy and you'll get the fit right the first time.
What it costs
A flat $10 restocking fee applies to all returns and exchanges, in addition to the cost of your return shipping label.
Return & exchange window
You have 7 days from the date of delivery to request a return or exchange.
Condition
Items must be unworn, unwashed, and in original condition, with all tags attached and returned in the original packaging. Proof of purchase is required.
**Include your original packing slip with all returns and exchanges. Returns received without a packing slip cannot be properly identified or processed for a refund / exchange. **
Non-returnable items
Sale items, custom products, and personal-care items are final sale and cannot be returned.
Returns
$10 flat restocking fee plus the cost of the return label. Once we receive and inspect your item, you'll get store credit by default — or a refund to your original payment method, upon request. Refunds are processed within 10 business days. Original shipping charges aren't refundable.
**Include your original packing slip with all returns and exchanges. Returns received without a packing slip cannot be properly identified or processed for a refund / exchange. **
Exchanges
Need a different size? Same $10 flat restocking fee plus the cost of the return label — and that covers shipping your new piece back out to you. Popular sizes move fast, so we recommend acting quickly.
**Include your original packing slip with all returns and exchanges. Returns received without a packing slip cannot be properly identified or processed for a refund / exchange. **
Lost or stolen packages
Heights District is not liable for lost or stolen packages once marked as delivered, or for items lost in return transit. We recommend a secure delivery address and opting in to Navidium shipment protection at checkout for coverage against loss, theft, and damage.
How Claims Are Resolved
If your claim is approved, we'll resolve it in one of two ways:
- Replacement : We'll ship a replacement of the affected item(s) at no cost to you
- Store Credit : If the item is no longer in stock, we'll issue store credit equal to the value of the item(s) instead.
- Refunds to your original payment method are not available for Shipping Protection claims.