Refund policy

PLEASE READ :  We charge a restocking fee of $10 for all returns and exchanges

We are not liable for lost, delayed or stolen packages once they are delivered through UPS to your supplied address. Additionally -- We DOT NOT issue refunds for stolen packages. 

We want you to love your purchase from Heights District. If for any reason you're not satisfied, we offer a 7-day return policy from the date of delivery of your item.

All claims must be submitted within the 7-day window from the date of delivery.

Eligibility for Return or Exchange:

To be eligible for a return or exchange, your item must be in its original condition, unworn, unused, and with all tags attached. It must also be in its original packaging. 

Initiating a Return or Exchange:

To start a return or exchange, process with the following link : https://www.theheightsdistrict.com/pages/returns-exchanges 

Damages and Issues:

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please submit a return/exchange claim : https://www.theheightsdistrict.com/pages/returns-exchanges

*Select-- Item arrived Damaged*

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items. Please reach out if you have concerns about a specific item.

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@theheightsdistrict.com

Missing Item:

Customers must report any missing items from their order within 7 days of receiving their order. This 7-day window begins on the day the package is marked as delivered.

To report a missing item, please contact our customer service team at info@theheightsdistrict.com with your order number and a detailed description of the issue.

Reports made after the 7-day period may not be eligible for investigation or replacement.

We appreciate your understanding and cooperation.


Incorrect Item Sent:

At Heights District, we take pride in accuracy and quality. However, if you receive the wrong item, we sincerely apologize for the error and will make it right as quickly as possible.

If you receive an incorrect item:

  1. Process a Return/Exchange
    https://www.theheightsdistrict.com/pages/returns-exchanges

  2. Select - Received the wrong product
    If approved-- a free return label will be sent to you.

  3. Replacement Sent Promptly
    Upon receiving the returned item, we will immediately ship out the correct item at no additional cost.

  4. Limited Stock Items
    If the correct item is no longer in stock, you may choose between a full refund or store credit.

We appreciate your understanding and are committed to resolving any issue with care and urgency.

Lost Package & Refund Policy

Heights District is not liable for lost or stolen packages once marked as delivered, or for items lost in return transit. We recommend a secure delivery address and opting in to Navidium shipment protection at checkout for coverage against loss, theft, and damage.

File a claim here : https://www.theheightsdistrict.com/pages/file-a-claim 

ORDER MODIFICATION NOTICE

Please double-check your order before completing your purchase.

Once an order has been placed, modifications can only be made within 30 minutes of placing the order. After 30 minutes, we are unable to make changes to the items, sizes, colors, quantities, shipping address, or other order details.  There is a $10 cancellation fee if your order has not shipped.

Thank you for understanding!